LIVUNO
Privacy Policy
Livuno is designed as a private place for family memories. This policy explains what personal data we process, why, who may receive it, how long we keep it and which rights you have.
Last updated: 4 October 2026
1. Who is responsible?
Luxigo trading as Livuno, Chamber of Commerce no. 72481986, VAT no. NL002241702B76, established at Rotterdamseweg 370A10, 2629 HG Delft, Nederland, is the data controller. Privacy questions: info@livuno.app.
2. What data do we process?
We minimise data. Depending on features used this includes account/contact data; family timelines, text, diary, media, audio and optional locations; roles/invitations; subscription/payment/order data; technical security data; push tokens; delivery details for physical orders; audio submitted for transcription; and Google Ads conversion data only after consent.
3. Purposes and legal bases
Legal bases are performance of the contract, legitimate interests in security/reliability, legal obligations, and consent for non-essential marketing measurement.
4. Children and family data
Livuno is intended for adults managing family memories. Timelines may contain children’s data. Add only information you may lawfully share and be especially careful with sensitive information about children. Timelines are private and are only accessible to people who have been granted access, but Livuno is not a vault for important, secret or strictly confidential information. Do not store passwords, access codes, identity documents, national identification numbers, complete medical records, financial login details or similar information whose loss or unintended disclosure could have serious consequences. Timelines are not public or searchable.
5. Who receives data?
We do not sell personal data or use family content for advertising profiles. Depending on the feature, processors/providers include Supabase, Cloudflare R2, Vercel, Stripe, SMTP2GO, Mapbox, OpenAI for user-requested transcription, print/production partners for physical orders, and Google Ads only after consent.
6. Transfers outside the EEA
Some providers may process data outside the EEA. Where applicable we use GDPR safeguards such as an adequacy decision or applicable Standard Contractual Clauses and assess this per provider/function.
7. Security
Measures include account/role access controls, private media storage, temporary signed media URLs, server-side secrets, database Row Level Security, HTTPS and protected administrative/cron functions. No internet service can guarantee absolute security. Report suspected issues to info@livuno.app.
8. Retention and deletion
We keep data only as long as needed. After cancellation Pro remains active until the paid end date; timelines/media then remain available for 30 days for export/recovery and are subsequently deleted under the Livuno deletion flow. Legally required accounting records may be retained longer. A backup you download is under your own control.
9. Cookies and similar technologies
Necessary cookies support sessions, security and privacy choices. Google Ads/conversion measurement loads only after marketing consent. Change your choice via Cookie settings in the footer.
10. Your privacy rights
Depending on the circumstances you may request access, correction, deletion, restriction, portability or object, and withdraw consent. Contact info@livuno.app. You may complain to the Dutch Data Protection Authority or another competent authority.
11. Invitations and responsibility
Owners/admins decide whom they invite. Invitees receive only role-based permissions. Do not publish private invitation links and remove access when no longer needed.
12. Changes
We may update this policy when Livuno, providers or law changes. Material changes will be communicated appropriately.