LIVUNO
Terms and Conditions
These terms apply to Livuno, Livuno Pro, gifts and, where offered, photo and print products. Mandatory consumer rights always remain applicable.
Last updated: 4 October 2026
1. Provider and scope
Luxigo trading as Livuno, Chamber of Commerce no. 72481986, VAT no. NL002241702B76, established at Rotterdamseweg 370A10, 2629 HG Delft, Nederland, offers Livuno. Contact: info@livuno.app. These terms apply to contracts through livuno.app or the Livuno app. Mandatory consumer law always prevails.
2. The service
Livuno provides private family timelines for memories, media, locations and diary information shared with invited people. Current features and prices are shown before purchase.
3. Account and access
Keep account details and login methods secure. Use role/invitation features to give access. Unauthorised access, scraping, disruption and bypassing security are prohibited.
4. Content and rights
You retain rights in your content and grant Livuno only the limited permission needed to store/process/display it to authorised users and provide chosen functions. You must have the right to upload/share it.
5. Privacy of children and others
Respect the privacy and interests of children and others. Timelines are private and limited to authorised users, but Livuno is not intended as a digital vault for important, secret or strictly confidential information. Do not store passwords, access codes, identity documents, national identification numbers, complete medical records, financial login details or comparable high-impact information. Private content or invitation links must not be publicly distributed without permission.
6. Livuno Pro and payment
Price, term and included capacity are shown before ordering. Payments use Stripe. Cancellation takes effect at the end of the already-paid period. Statutory cancellation rights after any fixed term remain applicable and online subscriptions can be cancelled online.
7. Right of withdrawal
Consumers may have a statutory cooling-off period for distance contracts. For digital services started immediately at the consumer’s express request, withdrawal rights may end or be reduced only where legal requirements are met. These terms do not limit statutory rights.
8. Cancellation, 30-day recovery and deletion
After the paid period, relevant timelines/media remain available for 30 days for export, .livuno backup or recovery, with reminder emails where applicable. They are then deleted unless service is restored in time or law requires retention.
9. Deleting your account
Account deletion is available through Pro & Storage. Active paid subscriptions must first follow the normal cancellation flow. Shared-household safeguards may block deletion until ownership/access is resolved. Export first if you want to keep data.
10. Backups and export
Downloaded .livuno backups can contain personal family data and original media. Store them securely; you are responsible for locally downloaded files.
11. Photo and print products
For physical products, product, price, shipping and options are shown before payment. Data may be sent to production partners. Statutory conformity rights remain. Personalised products may be exempt from the ordinary withdrawal right where law permits and this will be stated before ordering.
12. Availability and changes
We aim for reliable availability but cannot guarantee uninterrupted service. Maintenance, incidents or providers may cause interruptions. Features may change for security, technical, legal or product reasons within mandatory law.
13. Liability
Livuno is liable where required by law. Nothing excludes liability that cannot legally be excluded. Users remain responsible for uploaded content, invitations and locally stored exports.
14. Misuse and termination
Serious misuse, fraud, illegal content or security risks may lead to proportionate restriction/suspension where legally allowed. Where appropriate we first warn and allow remediation.
15. Changes to these terms
Terms may change for law, security or service changes. For ongoing consumer subscriptions changes apply only where lawful and users are informed in advance when required.
16. Law and disputes
Dutch law applies without depriving consumers of mandatory protection in their country of residence. Contact info@livuno.app first with complaints; consumers retain access to the competent courts.